CueTone
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SUPPORT DETAILS

Support details

Coupons & cancellations

Which coupons do I receive?

Per payment: ₩5,000–9,999: 1 standard coupon; ₩10,000–29,999: 2; ₩30,000–49,999: 6. From ₩50,000 choose 10 standard coupons or 1 exclusive coupon before checkout. Gifts do not stack. Existing orders retain their original single-coupon terms. USD support: $5–9: 1 standard coupon; $10–29: 2; $30–49: 6; $50+: 10 standard or 1 exclusive. USD prices are fixed independently of KRW.

What is an exclusive coupon?

Choose one available album and stop its new sales. Existing licenses remain valid; copyright is not transferred. Already-owned or exclusively sold albums are excluded.

How do cancellations work?

Request a full cancellation in My benefits when every coupon from that order is unused. For any redeemed coupon or partial refund, contact support@cuetone.cc for review under applicable law and actual use. Canceled orders lose unused coupons. If no valid support remains, new resource and preview downloads and supporter feedback access end.

Can I use CueAir without supporting?

Yes. Mac mixing, built-in presets, personal preset storage and account sync are free. Everyone can report bugs. Support is a voluntary one-time payment.

Privacy & contact

We use your account ID, orders, payment details and coupon type, quantity and usage to provide support benefits. Toss Payments or PayPal handles card details according to your payment method; CueTone does not store them. Transaction retention follows our privacy policy. Operational alerts include only order ID, amount and gifts, without email, name or mixer data.

Terms · Privacy · support@cuetone.cc