SUPPORT DETAILS
Support details
Coupons & cancellations
Which coupons do I receive?
Per payment: ₩5,000–9,999: 1 standard coupon; ₩10,000–29,999: 2; ₩30,000–49,999: 6. From ₩50,000 choose 10 standard coupons or 1 exclusive coupon before checkout. Gifts do not stack. Existing orders retain their original single-coupon terms. USD support: $5–9: 1 standard coupon; $10–29: 2; $30–49: 6; $50+: 10 standard or 1 exclusive. USD prices are fixed independently of KRW.
What is an exclusive coupon?
Choose one available album and stop its new sales. Existing licenses remain valid; copyright is not transferred. Already-owned or exclusively sold albums are excluded.
How do cancellations work?
Request a full cancellation in My benefits when every coupon from that order is unused. For any redeemed coupon or partial refund, contact support@cuetone.cc for review under applicable law and actual use. Canceled orders lose unused coupons. If no valid support remains, new resource and preview downloads and supporter feedback access end.
Can I use CueAir without supporting?
Yes. Mac mixing, built-in presets, personal preset storage and account sync are free. Everyone can report bugs. Support is a voluntary one-time payment.
